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Whom should we complain if the builder does not fulfill the promise

Whom should we complain if the builder does not fulfill the promise of handing over a unit where one can live? The unit was handed over by the builder in unfinished condition with a verbal commitment & promise to finish the unfinished work soon including final painting. However, till date nothing has been completed i.e. it's not in a live able condition. Also, the Car Parking has not been allocated, for which payment was paid in full.??

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